Picture a normal Saturday on your Stratford calendar. West Ham are at home, there is a concert load in at London Stadium, and Westfield is heaving with weekend shoppers. Your guest checks out at 10am and the next one checks in at 3pm, and your cleaner has to get a trolley of linen and supplies through a station forecourt that is already at capacity, into a tower block with one working lift, and out again before the next booking arrives. If you host in Stratford, that Saturday is not the...

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Cleaning gets the credit, but unresolved maintenance issues quietly cost Airbnb hosts their ratings. See what guests notice, and how to fix it.