PRIVACY POLICY
The Guest Prep Co.
Effective Date: 16/06/26
The Guest Prep Company Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
The Guest Prep Company Ltd is the data controller responsible for your personal data.
Registered Address: Office 17541, 182–184 High Street North,
East Ham, London,
E6 2JA
Company Number: 16606663
Email: info@theguestprepco.com
Phone: 0330 122 4143
2. What Information We Collect
We may collect and process the following personal data:
Contact details — your name, email address, and phone number.
Property details — the address, size, and access details of the property or properties we service.
Booking and service information — details of the services you request and your booking history.
Communications — records of correspondence between us via email, phone, or WhatsApp.
Payment information — bank details necessary to process payment (we do not store card details).
Website data — when you use our website, limited technical data such as your IP address and browsing activity may be collected [via cookies / analytics tools — see Section 8].
3. How We Collect It
We collect personal data when you request a quote, contact us, book or use our services, or interact with our website.
4. How We Use Your Information
We use your personal data to:
Provide a quote and deliver the services you request;
Manage bookings, scheduling, and access to your property;
Communicate with you about your services;
Issue invoices and process payments;
Maintain our business records and respond to complaints;
Comply with our legal obligations.
5. Legal Basis for Processing
We process your personal data on the following bases:
Contract — to provide the services you have requested.
Legitimate interests — to manage and improve our business, communicate with clients, and keep records, in a way that does not override your rights.
Legal obligation — to comply with tax, accounting, and other legal requirements.
Consent — where you have given consent, for example to receive marketing communications (which you can withdraw at any time).
6. Sharing Your Information
We do not sell your personal data.
We may share it with:
Service providers who help us operate, such as cleaners or maintenance contractors carrying out work at your property, and software providers used to run our business (for example, scheduling, invoicing, or communication tools);
Our accountant and professional advisers, where necessary;
Authorities or regulators, where required by law.
Where we share data with contractors or providers, we only share what is necessary for them to carry out their role.
7. How Long We Keep It
We keep personal data only as long as necessary for the purposes set out above, including to meet legal, accounting, or reporting requirements. Financial records are typically retained for six years in line with HMRC requirements. Other data is retained for as long as you remain a client and for a reasonable period afterwards.
8. Cookies & Website Analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings. Where required, we will ask for your consent to non-essential cookies.
9. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you;
Request correction of inaccurate data;
Request deletion of your data, where applicable;
Object to or restrict our processing of your data;
Request a copy of your data in a portable format;
Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at info@theguestprepco.com. We will respond within the timeframes required by law.
10. Data Security
We take reasonable measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can address them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website.